faqs
We know you may have questions about how the process works. Below, you’ll find answers to some of the most commonly asked queries to help guide you every step of the way.
To begin your journey with us, simply reach out via our contact form or email. We’ll schedule a consultation to discuss your wedding dress, your vision for the lingerie, and any ideas or preferences you have. Once we understand your needs, we’ll guide you through the process of sending us your fabric and starting the design process.
We only require the fabric remnants from your dress—any scraps left after alterations. We recommend coordinating with your seamstress to ensure you send us the materials you want to repurpose. If you're unsure about what to send, we can help with recommendations during our consultation.
Every piece we create is bespoke and made to order, so the timeline depends on the design complexity. On average, please allow 6-8 weeks for the design, creation, and delivery of your lingerie. We will confirm the expected timeline during the design consultation to ensure we meet your needs.
Your wedding dress fabric is the main material we use, but depending on the design, we may incorporate additional fabrics like lace, satin, or other luxurious deadstock fabrics to enhance the final piece. We will work with you to ensure your design is both beautiful and achievable based on the available materials.
Absolutely! The design process is fully customizable. We will discuss your preferences, take your measurements, and create a design sketch that reflects your personal style. You’ll have the opportunity to review and approve the design before we begin creating the lingerie.
Due to the bespoke nature of our lingerie, we don’t offer free alterations after production. However, if an adjustment is necessary (e.g., sizing issue), we can discuss your options on a case-by-case basis. Please ensure you provide accurate measurements during the design process to minimize the need for alterations.
Our bespoke lingerie service begins at £800. Pricing may vary depending on the complexity of the design, the fabrics used, and the time required to create your piece. We will provide a clear cost estimate once we’ve discussed your design in detail.
Yes! We can create matching sets of lingerie or additional pieces for your bridal wardrobe. Whether you’re looking for a set of lingerie for your honeymoon or something special for the wedding day, we can accommodate your needs. Please note, any additions to your order will likely be made from our library of fabrics, instead of your dress remnants.
Shipping is calculated separately based on your location and the selected shipping method. You’ll see the shipping cost during the checkout process.
We take great pride in creating pieces that you’ll love, but we understand that sometimes things don’t turn out exactly as imagined. Because each piece is bespoke, we do not offer returns or exchanges unless there is a manufacturing error. If you're unhappy with the final product, please contact us, and we’ll work with you to find a solution.
We work hard to meet your timeline, but because each piece is handmade and bespoke, we can only accommodate rush orders based on availability. Please contact us as early as possible to ensure we can meet your delivery needs.
Yes, we offer gift certificates that can be applied towards any of our bespoke services. It’s a perfect way to give the gift of a timeless keepsake to a loved one.
We always work to ensure your lingerie arrives well in advance of your wedding day. During our consultation, we’ll discuss your wedding date and adjust the timeline accordingly to make sure everything is perfect and delivered on time.
Yes! We offer international shipping. However, please note that international shipping times may vary depending on the destination, and additional shipping fees may apply. Contact us for more details on international orders.